Frequently Asked Questions
Everything you need to know about working with us
We are a direct manufacturer with 27 years of industry experience, based in Ningbo, China. We have our own R&D team, production facilities, and quality control system. Video calls and on-site factory visits are welcome.
Yes. We provide one-stop customization services, including logo printing, custom packaging, and product structure modifications. Please provide your design files in AI or PDF format.
We accept T/T and L/C. Our standard payment terms are a 30% deposit in advance, with the remaining 70% balance paid before shipment.
We follow a strict four-stage quality control process: 1) incoming raw material inspection; 2) in-process inspection during production; 3) 100% inspection before packing; and 4) final random inspection before shipment.
Sample production usually takes 3–7 days. The sample fee is calculated based on the customer's specific requirements and level of customization.
Yes. Production progress tracking and third-party pre-shipment inspection are both supported.
Yes, samples are available on a paid basis. In-stock samples can be dispatched on the same day, while OEM samples usually take 3–7 days.
Our products comply with major international standards and currently hold certifications including CE, CB, and EMC, helping support smooth customs clearance in your target market.
The MOQ for OEM orders is 100 units. This minimum cannot be reduced, including for trial orders.
Mass production is normally completed and shipped within 18 days after receipt of the deposit.
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